Do not stay here!

First, and last, time I'll visit Memphis. This location is terrible and the hotel is worse. This hotel shares a parking lot with a dirty Mexican restaurant. Thankfully the hotel guests park in a gated lot. The photos are far better than the actual hotel, so don't let them fool you. We did have our pup with us so we were on the first floor with a few other pups around.

The breakfast was terrible and no variation. Same gross sausage, eggs and biscuits each day. The 3rd morning had a broken juice machine and the water fountain stopped working because it needed a new filter. The women's washroom in the lobby was out of hand soap for 3 days. So much for "employees must wash their hands before returning to work." Gross.

Our bathroom was not clean; obvious dust everywhere, dirt on the back of the door, and the shower wasn't clean. Thankful I had flip flops because I wore them in the shower- only in there to warm up after running a 10k. To top it all off, our room had roaches. One of them crawled on me as I slept! I did capture a photo before killing it. My husband told me he saw one crawling on the TV stand after I had fallen asleep, but it ran away before he could kill it.

Just don't stay here. There is no customer service, the staff literally couldn't care less, and it is literally the dirtiest place I have ever been. I was there to support St Jude, and that was the best part of the trip. Sadly I'll never visit again.

Dec. 03, 2023