Ron

When I arrived the hotel could not check me in due to some problem with a virtual token not being accepted from Fido/Expedia. After 30 minutes on phone, Fido reservation cancelled and refunded. I then checked In directly with Best Western. All good.

Room/facility nice and clean, close to our family/friends. Asked for bottom floor and front desk was helpful and gave us room near side entrance and pet area. Only negative is that after staying 4 nights, requested early departure (one day early due to out of state family emergency). Fido was agreeable to refund but My Place property refused. Unfortunate as I paid extra for a refundable rate, and would have thought My Place would have been more flexible. The manager told me Corporate would not allow a refund booked by a 3rd-party website. So, If I have a choice, I’ll select a different hotel on my next trip.