Avoid

I booked a room at this hotel the day before arrival. I called the hotel DIRECTLY to book my room as I need a first floor because of my elderly lab. They assured me that a room was all set for us on the first floor “and I even put you by the door so you can walk them easily." I went over this with the desk person about how IMPORTANT it was that I needed a first floor room etc. The person assured me AGAIN that everything would be fine. Excellent!

I pack up my dogs, drive for about ten hour and am looking forward to a break, giving the dogs a break and getting some food. I get to the hotel, and the guy tries to put me on the THIRD floor! I tell him that I specifically booked a first floor room blah blah blah. “All of our first floor rooms are booked, and the 2nd floor is where our pet friendly rooms are." Really, dude? I booked a room on the FIRST FLOOR!! Please call your manager, I have just driven for TEN HOURS!!! This is why I CALLED and didn’t book online!

The guy was zero help at all. I had to call customer service, which was also terrible. I had to keep asking the lady if she was even listening to me. Probably on her cell phone when she was supposed to be working. Got a lame corporate apology and my money back (supposedly). Their customer service SUCKS! Could t care less that I was stuck, with my 2 dogs, and that they screwed me over. There is a Holiday Inn Express right up the street from this place, pet friendly, and ALL pet rooms are downstairs. They welcomed us and saved the day! Hampton Inn gets ZERO bones.

Feb. 26, 2023

Excellent!

After a horrible experience at the Hampton Inn up the road, we came here with our 2 dogs. The front desk person was polite, helpful and friendly. Had no issue getting a first floor room for us and our dogs. It’s clean and modern. Grassy patches to walk dogs, not a lot of noise. Dogs are thrilled, and we can now get some much needed rest!

Feb. 26, 2023