Would not recommend

We made a reservation for 2 rooms with 2 Queen beds for our family of 5 and 3 dogs. When we arrived at 10 pm on the night of our reservation, we were told that our rooms were not ready, that they were getting cleaned and that they should be ready around midnight. We went back (exhausted) at 11:30 pm and were told again that the rooms were not ready and that they could not tell us anything. The staff was not helpful at all. There were more people in the lobby in a similar situation. Unfortunately, we could not look anywhere else, because it was the fall break period and we were not able to find anything for us and the dogs. Eventually, one staff member was kind enough to assist us. I believe her name was Judy or Julie. She offered us one room. We ended up renting one room with 2 full beds and a bunk bed for both nights. We got in the room around 12:30 am and the staff was literally finishing cleaning it up. The cleanliness of the hotel and our bathroom was approx. 3 out of 5. Not the best. However, at that point, we were just glad to have a place to sleep after nearly 9 hours of driving and over 2 hours of waiting. We received a refund of $121. We would not recommend that hotel and will not use their services in the future. Thank you.

Oct. 25, 2019