Shelly

Member since December 2020

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Crowne Plaza Resort Asheville an IHG Hotel

We thoroughly enjoyed our stay at the crowne plaza with our pup! This was the first time we had ever taken her to stay at a hotel with us and we will likely stay here again! We had a room with a sliding glass door that opened right next to the dog walk area, so early morning and late night walks were very easily. The lobby and concierge was very welcoming to dogs and we got so many complements and treats! The only reason for 4 “bones” instead of 5 is the confusion at check in. We booked a king room. However, when we got there we were told there were no more king rooms available that were dog friendly. How is this possible if that is what we booked? I was on the verge of becoming highly upset when the concierge told me she would upgrade our room to a king suite at no charge! Despite the confusion they made it right and I was very pleased with that! I do worry however that this could happen again in the future. If the room was not upgraded we would have had a problem. Despite all this, we felt we were well taken care of and the hotel was clean and comfortable. We also enjoyed the convenience of the restaurant on site. We could order food and wait in the comfy lobby by the fireplace with our pup. The food was also really good!

Feb. 08, 2021

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First Hotel Experience
So Cozy!
 
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