Fido Friendly🐶

Loved the hotel…good location, great staff, very clean and of course very Fido friendly. The grounds of the hotel are landscaped beautifully and also offers a path created through the woods for walking your woofie along with pick up bags and waste receptacles. The hotel has a lovely lobby with comfortable seating and a large stone fireplace. It also has a very good restaurant and cocktail bar which includes a choice of draft beers on tap. The decor of the inside of the hotel is done very tastefully and when I commented on it was told that the owners take pride in it and change it according to the different seasons.

My only problem was with the check-in process. Originally the reservation was made through BringFido for a king, pet friendly room then was notified by email that it was changed to two queens which was not a problem. Upon check in at approximately the 3pm time was told because of shortage in staff our room would not be ready for awhile, that the hotel had been completely booked the day before and was told the only room available was a handicapped room. Explained that we had a standing reservation and was told that was a problem when reservations are made through secondary services like Expedia, etc. and possibly not be honored.

Was very upset since we had driven two days to reach Asheville and had done quite a bit of research to make this reservation. After some discussion he did manage to come up with a double queen pet friendly room that was immediately available. Don’t know why that was not originally offered since that would not have caused undo stress during the check-in process. Other than this, our stay at this Holiday Inn was wonderful (as was the weather) and would highly recommend it.

Oct. 26, 2021