Jerry

Member since November 2021

Reviews Bone icon(1)

This Place Needs to be Shut Down

Boardwalk Beach Hotel

Check-in is at 6 PM. The walkways aren't lit well enough to see where to step. Once arrived at room, open door, cannot find a light switch. There is no light switch near entry. The guest has to walk across room in the dark and find his/her way to a switch at either the lamps between the bed or at the far end at the bathroom sink. Again, all while being in the dark. There are cracks in the walls, rust cover door hinges, dust on top of smoke alarm, rust on rack in bathroom/sink area with extra pillow laying in the rust. Stains on floor under sink where water has leaked. Leaking from ceiling above toilet with a constant drip. Guest cannot use toilet without being dripped on. Being the drip is directly above toilet, this leak could possibly be from sewage from bathroom on floor above. The beds are slightly better than a cardboard box. There are no blankets. Only paper thin sheets. I had to take the sheet off the spare bed just for the dog to be comfortable with burrowing as it's the only way she'll sleep. It's pretty bad when the dog isn't happy.

If I could upload photos here, I certainly would. I went to the front desk clerk to explain the conditions. She said no one cares and would not speak with me at this time of the night. They want guests to check in at 6 PM, but no one is available to assist. Very poor customer service. To the point I told the clerk I'd seriously consider giving this to an attorney to handle. This is how bad it is. And, I'm not very picky. All I need is a comfortable bed and a decent room for the money being paid. By far, this is the worst I've ever seen. The outside has been made to look as if this place is luxury and very nice, but it should be shut down. Guests don't deserve to be mislead by their outdoor pleasantries only to lead them to a room of disgust. Every person who's stayed at this hotel deserve a full refund, no matter if they've complained or not.

Mar. 04, 2022

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