Hotel Café Restaurant Abina

• Free WiFi
• Heating
• Restaurant
• Breakfast Available
• Parking Available
• Free Parking
• Smoking Rooms Available
• Patio / Balcony

• Julie
  Oct 7, 2023
  Terrible management

  We booked a room at Hotel Abina through BringFido, three weeks prior to our reservation dates, exclusively because they were listed as pet-friendly. They are not. They are not even human-friendly.
  Their listing on BringFido even claimed that there were pet-sitting services available via the hotel. Their listing on Booking.com even said they offered pet bowls. However, none of this is true.

  When we checked in for a three-night stay, the staff had our reservation through BringFido in front of them but said nothing about our dogs at that time. Our room was exceedingly small. The pillows had no cases but were instead wrapped in bedspreads. The carpets were stained, the communal shower had bugs, the sink was cracked, the window mantel was loose, and the piles of lint under the bed looked as if no one had cleaned under it in years.

  The hallway to the bathroom (with a broken lock, broken toilet seat, and perpetually out of paper) that was absurdly meant to be shared by ten guest rooms AND the restaurant/bar downstairs was accessed only by a barely-lit corridor with an uneven floor.

  Both those first two nights, we were kept awake by men partying loudly in the room next door and out on the rooftop adjacent to our room. But the worst was when we came back to our room and found that the window, which we had left locked, was wide open, exposing our valuables to anyone who wanted to climb the ladder from the alley and step in from the roof.

  Our two laptops, the means of our livelihood and containing my students’ personal information, had been left unsecured by the hotel staff, who had clearly entered our room to open the window but had not bothered to actually clean or service the room. To add insult to injury, the next morning, a member of the staff rudely confronted my husband in public and angrily shouted three times in a row that dogs were not allowed in the hotel.

  When I showed the manager our booking through BringFido, she said she had never heard of that company, and insisted that I had booked through Expedia. A moment later, she insisted that when she received the email from BringFido stating we were traveling with dogs and requesting confirmation of a dog-friendly room, she had replied (to the people she just said she’d never heard of!) that they did not allow dogs.

  And yet, the hotel had somehow accepted the booking and somehow checked us in without the slightest mention to us of any problem. Confronted with the facts, this rude, unprofessional manager had no choice but to confirm that the situation was not our fault, but she never apologized for yelling at my husband in public.

  This dump of a hotel, with its rude, dishonest manager, and staff that has no regard for the safety of customers' valuables, is not only unwelcoming of dogs, it is unfit for humans. There are so many better options in Amsterdam, it’s no wonder this dank, decrepit hole seemed to be mostly empty and frequented mainly by noisy drunks. Hotel Abina is a disgrace.

We haven’t received any photos of Hotel Café Restaurant Abina yet.

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