Super 8 by Wyndham Ogallala

• Pet Friendly
• Gym / Fitness Center
• Free WiFi
• Business Center
• Family Rooms
• Air Conditioning
• Heating
• Free Breakfast
• Airport Shuttle
• Free Parking
• RV / Trailer Parking
• Wheelchair Accessible
• Laundry Room
• Smoking Rooms Available
• Picnic Tables
• Lawn / Garden
• Patio / Balcony

• Concerned
  Feb 20, 2024
  Hotel misrepresented rates

  I feel compelled to share for the safety and awareness of fellow travelers. On 2/14/24 around 6pm I arrived after seeing high reviews on Google and Booking.com. Booking.com and the Super 8 website both listed the basic rooms at $55 per night. However, upon arriving at the hotel and requesting a room, the front desk employee informed me that the room rate would be $70 per night.

  Despite showing him the online listings for $55/night, the employee insisted he had no control over the pricing but offered a "discount" bringing the cost to $60/night. I agreed to expedite the check-in process. I requested an itemized receipt which he was hesitant to provide, and when he did give me one, I had been charged $61 instead of the $60 he said. I didn't complain because I just wanted to be done with the check in. He then pointed me to my room which was about as close to the check-in desk as you could get.

  I left to grab my bag but something didn't feel right so I double-checked the Super 8 website which explicitly showed that there were $55/night rooms available at this location. I returned to the front desk and showed the employee the Super 8 website showing the $55 rate, at which point he claimed it was the member price and later stating it was due to an online discount, both of which turned out to be untrue. The combination of the employees shady evasive behavior and the location of the room he put me in made me incredibly uncomfortable, and at this point I told him I no longer felt comfortable staying there and requested a refund.

  The employee then demanded the itemized receipt back, which I refused, before finally proceeding with the refund. On the refund receipt he put the reason for refund being "guest has problem with rate," when in actuality it was me having a problem with him lying. Nowhere on the Super 8 website, including under additional rate details, is there wording indicating that the rates displayed online are an "online only" rate or discount. The clerk also used other excuses as to why the rate he was charging me was different than the online rate. It wasn't until I returned to the front desk a second time (and after other excuses) that he told me it was an online discount.

  After leaving and checking the Super 8 website again, it became evident that he had likely booked me into the most expensive suite (listed at $70/night) without my consent and without telling me, despite requesting a basic room. He failed to disclose this upgrade and provided false information about the $55 rate, claiming it was a member price or due to an online discount, both of which were untrue. I believe he purposefully did this so that my room would be in close proximity to him.

  I STRONGLY urge that management look into this and that prospective guests, especially women traveling alone, look for lodging elsewhere. The employee was not wearing a nametag and did not give me his name. I firmly believe this employee was preying on me.

  The hotel continues to respond back saying that after I was quoted $70 and I showed the desk clerk the $55 online rate, they informed me I could book the room online for that rate. That is absolutely untrue - the clerk used other excuses as to why the rate he was charging me was different than the online rate - It wasn't until I returned to the front desk a second time (and after other excuses) that he told me it was an online discount.

  I replied to the hotel that if they produce the surveillance/CCTV footage and I am mistaken, I will remove all of my negative reviews of this Super 8. I hope they do because the footage will also show me avidly and clearly asking the clerk WHY he didn't tell me the online rate is if you book online only AT THE BEGINNING of this interaction when I showed him the rate on my phone.

• Robert
  Nov 13, 2023
  Not much walking area

  Not much grass, though there is a field behind the property if you trust your dog. Neighboring property is clearly annoyed at dog waste issues. Typical Super 8 - thin walls, mismatched services and features, and like having breakfast at a 7-11. But was cheap, clean and available. Was $15 for the doggo.

• Genine
  Oct 16, 2023
  Good location

  This was a last minute stop on the way home. The room was okay and didn’t smell like dogs. The grassy area was a joke. The 2 places you could take your dogs to go potty, there was NO grass. One place that had a sign saying it was the area for them had broken glass and nails and staples, very disappointing. There was another place but you had to walk across a busy street to get to it and it was more for the gas station people than the hotel people.

• Karla
  Aug 1, 2023
  Will be back!

  Friendly staff, clean and well equipped room, comfy beds. The only reason for the 4 bone rating instead of 5 was they did not have hot water for showers in the morning. That was a bummer, but things happen and they were super apologetic. We’ll be back!

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Safe Stay: Super 8 by Wyndham Ogallala has enhanced cleaning and safety measures in place, and follows the Count on Us (Wyndham) cleanliness and sanitization policy. Hand sanitizer is provided to guests, and rooms are disinfected between each stay. Social distancing measures are in place, and cashless payment is available. Hotel staff are required to wear masks. This property advises that guests without full COVID-19 vaccination must wear masks.