Our reservation was mismanaged

I had requested a king bed. They had nothing ready for us and we were there at 10 minutes to 4. They put us in a room with 2 queens. The room is filthy. Sand all over the floor. Tub and shower were dirty. The area directly outside of our room was littered with cigarette butts. The front desk was completely out of control there were only 2 women there and they were completely overworked. It was very difficult to get a clear answer from them as to why they didn't have a king bed for us. I will never stay here again. Ever.

Jun. 26, 2022