Great location, poor management

Large, 1-bedroom suite with comfortable living room, full kitchen, stove, fridge with freezer, separate bedroom. The space was really good for travel with a 60 pound dog but the bed was too small, the pillows were the worst ever, and the bedding was poor. I saw on the Fido booking that we had 1 queen bed although I had asked for 2 queens so I phoned the hotel several days before arrival and was assured that the bed was a king. I was on a very tight schedule and had no time to try to make a change. When checking out, I mentioned this error on the part of the hotel but the manager took no responsibility for it, not even an apology. Future travelers, be warned that this is not a top rate hotel. The setting is fantastic. The room and maid service are great but the bedding is terrible and the desk personnel need to learn better management skills.

Nov. 01, 2022