Nightmare

During my road trip across the country I stayed at several hotels booked exclusively through BringFido and this was by far the worst experience. I only booked hotels that allowed big dogs and never had a problem checking in. When I tried to check in here, they asked if my caged bird belonged to me and I said yes. They told me that dogs are ok but birds are not. I told them that the bird is quiet and does not leave the cage. They responded that this is their policy and could not be changed. I said ok, I will leave the bird in my car since I can leave the climate control on, the bird would be fine. She responded that if I use their valet then I couldn't even leave the bird in the car. I asked what should I do and she rudely responded that she could cancel my reservation. Gee thanks. I had to go get my car back from valet then load all my stuff back into the car and find a place last minute to sleep for the night after driving for 8 hours to get there. The whole ordeal was an absolute nightmare that seemed totally unnecessary. I have since checked their website and I don't see any mention of birds not allowed. I mean my dog is way louder and way messier than the bird. I just don't get it. It's a shame cause I was really looking forward to staying here because of all of the great reviews. The total rudeness was really surprising.

Oct. 15, 2022