Frigid pool

We chose this location on 2 criteria, pet friendly and an indoor pool. Upon arriving I was told if we wanted to use the pool check with the front desk but it cold even though they say it is heated. My 5 year old granddaughter was so excited to go swimming. Her and her dad donned their swimsuits to return to the room minutes later because it was unbearably cold. I could have found a less expensive hotel or paid more to take the dog right next door to the Holiday Inn Express. False advertising in their site stating there is a pool to use. Along with the lack of swimming, the bathroom door hit the toilet, not allowing it to open fully, and there was hair in the tub. Breakfast was lackluster and lastly, at 10:58 I was called to ask when I was checking out. Their hospitality needs worked on, their pool needs to be heated, and their bathroom needs more space. One and done, never again.

Jan. 08, 2023