Do not recommend

Wow! I am truly at a loss for words. I have been shopping around for a new daycare for my pup so I arranged to bring my kiddo in for an interview at Camp Bow Wow Carmel. Back in 2008 I brought my German Shepard girl here for day care and boarding twice a week for quite awhile and it was great. They treated her well and ran a clean pleasant facility that the owners took pride in. On her interview day I brought her in so they could test her temperament and they gave me a great report card with her picture and feedback. I also took a tour and met the owners an middle age couple who were charming I ran into the owners several times over the period that I was taking my dog there and they were great. So now that I was wanting to try out a few other places I thought why not.

I filled out paper work online and a very nice personable man called me and advised me that I would have to fill out a paper application and send it back before I could schedule her interview. I did and he called me back and everything was great. I arrived at 7:00 am and he came right out and stood in a small fenced in area. I asked if I was supposed to bring her to him and he said yes. I asked him why the lobby was closed, and if it was due to covid and he said one of their owners has a rare form of blood cancer and they need to keep them away from people as much as possible. He took her back for the evaluation and came out later and told me that she did great. I checked on her a few times through out the day and she was safe, but mostly pacing the fence. In the morning there was one employee that was in the area with the dogs mostly pacing around using their cell phone or talking on there cell phone. The dogs take a rest from 11am-1pm and have lunch if their parents packed it for them. I found this information on the paperwork they hand out and on the website. I checked in on her again in the afternoon and saw that she again was pacing the fence and laying around again resting.
During the day I thought this might be a good spot for my dog to visit and I purchased a ten pack of passes.

Pick up is between 4-5:30pm and I arrived a little bit after 5:00pm. I called from the parking lot as directed and the phone was picked up, and I was hung up on. I called in again and said that I was there to pick up my dog and they said she did great and they would bring her out. I inquired about their schedule today and I was told they took a rest from 11am-1pm, and from 4pm-5:30pm. As I was checking in on them on the web cam today I asked if they went to rest at 3pm today instead of 4pm and I was told that the schedule varies depending on the temperature, staffing, etc. and was hung up on.

A young lady came out and said she would be with me in a minute. I asked of she was the person I was talking to on the phone and she said yes. I asked her if the space was airconditioned and she replied yes, so I asked if it was a staffing issue to which she became visible irritated and said no it wasn't a staffing issue. She went back in and came out with another dog and handed me a piece of paper and told me the break times and that they vary were on the paperwork. Again in and out with another dog, and I said I read the paperwork and didn't see anything notation of other break times and if she could show it to me. She grabbed the paper from me folded it in half and walked away. I asked if I could speak to the manager, she said I am the manager, I asked if I could speak to the owner and she said she is the owner. That she has owned the business for 16 years. At that time I asked her if she was the owner with the rare blood cancer that the other employee mentioned and she said yes, and I said I'm so sorry that must be hard. From there she became incredible rude and started insulting me, trying to shame me (I was called disgusting, and many other thing I won't type in a review). She was becoming more and more belligerent as I stood calmly holding my cell phone so I had a witness to the situation. She told me that I was on video and I said great then we have proof I wasn't doing anything. I asked if she would cancel my next appointment and the ten day pass I just purchased today and she said she would and that this wasn't going to work out. She continued to verbally assault me, I told her God Bless you and got in my car and left.

From reviewing the website Michelle is the owner and her two children work there. I believe it was the owners daughter who was verbally accosting me because she didn't want to answer questions about their daily schedule.

Needless to say, I won't be driving 15 minutes out of my way to take my dog to a business where I get hung up on multiple times, yelled at, and insulted. I would love to have a copy of the video to share with their franchise corporate office and would welcome the opportunity to speak with Michelle the business owner.

I spoke with their corporate office who advised they have received many complaints about this location and that they have tried to work with them on these exact issues. Corporate also advised that they don't have an afternoon rest time, that only this location does that.

May. 31, 2023