Awful experience

My wife and I stayed June 23 thru the 25th. We were originally put in room 712, but as soon as we opened the door we were hit with the smell of stale cigarettes, and then we noticed all the clothes on the floor, and then someone passed out in the bed. We returned to the front desk and explained what happened and were informed that the manager had removed this person from the system and moved them to that room so it appeared unoccupied.

We were given a new room, and it seemed like this was a normal occurrence because they seemed completely unfazed. We got moved to 714, right next door to the first, and this time it only smelled like wet dog. After the issue with the first room and the smell, my wife and I went out and got some disinfectant and cleaned basically the entire room ourselves because we didn't feel like we could trust it. While cleaning, we found stains in the carpet, gaps between devices and the wall, cracked paint, odd caulking stains in the bathroom, and a fun little sticky spot in our carpet along with dead bugs. At least all we saw were the dead ones.

We slept with the door bolted, latched and blocked with the ottoman, because we were worried that someone might be mistakenly given our room while we slept. But, we didn't get much sleep that night as there was a group of completely unattended teenagers running around until about 3-4am, and someone apparently playing basketball in the room above us all night. But don't worry, it all started back up at 7am, and this time it included someone running up and down the stairs right outside our door for about an hour.

But it doesn't end there, as we were getting up on our last day there we noticed there was makeup stains on the bedding! And then we found the same color of makeup stains on one of the towels. All in all, it was honestly the worst experience I have ever had at a hotel, and lucky me, we got to pay nearly $500 for the privilege! We will never stay at this location, or any other location associated with this company again. When we contacted the email were were given by the staff about our issues, we never heard back. So we used the online contact form on the hotel's website, which after about a week we got a form letter basically saying, "Sorry your stay sucked. We'll try and make sure this doesn't happen again." And nothing else. Save your money, go elsewhere. I would rather have slept in my car in a Walmart parking lot.

Not to mention, they use clearly outdated and outright misleading pictures on their websites. The rooms are dark, and dingy, and just all around not clean looking or feeling. Mold in the bathroom, cracking and peeling paint, stains on the carpet and sheets and towels. Awful.

Jul. 09, 2023