Some staff not so great

I loved the room and how dog friendly it really was! However, my reservation was booked using this site and apparently that was a problem with one staff member at the front desk. I had a room move due to overbooking. Not a problem however the room move was between three hours so I went to get lunch and left my dogs in the room for maybe 20 minutes max and they turned off my room key! Luckily a very nice maid let me in but when I kept trying to see when I was moving (one of the cleaning staff kept circling the room I was in even though I was told I could wait in the room) they kept telling me the room wasn’t ready.

It took near the whole three hours in the middle of the day to clean my new room. I was told that they would move my things if I needed to leave but my dogs things and them being in the room would be a problem since I have a very protective and large boy. I was met with condescending staff at the front desk that kept mentioning that I booked through a third party so it wasn’t their fault I had to move rooms. I was also charged more than what I was supposed to be charged due to them charging my card separately for the room move and taxes. I would stay here again due to the rooms being nice, most of the staff being kind, and them accepting large dogs though.

Oct. 09, 2023