EXTREMELY UNPROFESSIONAL STAFF

BEWARE if you plan to adopt from this place! The assistant director is completely unprofessional. I am traumatized from her, I assume my puppy is as well. Her name is Sue.

I came to pick up my puppy on 8/15/20. After I finished the paperwork, she told me “she does not like beagles” and I will not like this beagle because she will “howl”. Then, out of no where, she told me she changed her mind and is not letting me take my dog. Then she ripped my dog from my hands - this was all after I had cleared my background paperwork, committed, drove out there, bonded with the dog, and signed! Surprised and almost thinking she was joking I said “good thing I already signed the contract”. Her response was “ha, I’ll just rip it up (shoulder shrug)”. Now, Im not a lawyer, but I’m fairly certain that the act of ripping up a paper does not end the agreement.

I then realized she was not joking so I inquired further. So here we go:

Her excuses for doing so included:
1. She claimed “my apartment will be mad at me for the howling and make me give her back when my neighbors complain” - I explained my apartment is dog friendly and I have a signed contract that I can have any breed. I told her that my apartment is new and the walls are very good at blocking sound. She told me she is “sure” that it “will” happen. She could have easily called my apartment complex office and they would have told her the same thing I did.

2: she told me I took too long deciding so she deemed that as I was “not sure”.
- Now, I first said “I just signed so I’m pretty certain that means I’m “sure”. To provide background - I only spent half an hour bonding with my dog to ensure we were a good match, I feel as though that is the morally right thing to do before making a commitment as I do not want to disrupt a dog’s environment and end up returning, I would rather be 100% certain before I take her home.

3. She judged and belittled me for consulting with my parents. Saying “I don’t know why you called them”. She made the assumption that I am lying, and live with them. I explained I am a 31 year old professional educator and I do not live with my parents (they do not live in the area) however she insisted “they don’t want me to have a dog”. I explained I simply value their input and wanted their opinion.

I say beware because this woman clearly abuses her power. It is heartbreaking to bond with a dog, allow the dog to believe they are coming home with you, and then have the dog ripped away and put back in a shelter. I fully believe this dog knew she was coming home with me for “furever”. I first reached out on social media - instead of taking accountability, theY blocked me. Why not just make it right - not that they can - but at least acknowledge the inappropriateness.

I just don’t want other people to have to experience this trauma.

Aug. 16, 2020