Donna

Member since August 2020

Reviews Bone icon(1)

Very old hotel in need of Help!

Extended Stay America Suites Lexington Tates Creek

Do NOT recommend! Front Desk ckerk was knew and didn't know how to charge me for the Pet Fee, so I had to wait at least 20 mins. for her manager to provide training; upon being informed this is why I had to wait so long, I informed the manager I shouldn't have to pay the pet fees under the circumstances (I'd specificied 2 dogs in on line reservation) but was charged $75 anyway. Also, no in room coffee or disposable cups - had to call front desk to get cups - washable/reusable which I was afraid to use w COVID. Reservation was for 2 rooms- I was assigned a basement room (dog friendly); my companion was assigned a 2nd floor room which we did not appreciate in an old, dingy hotel and guest smoking pot outside entrance. Also, no rooms on ground level and no elevator- must take luggage up stairs

Aug. 31, 2020

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