Worst Service

Worst service ever. Owner has no understanding of customer service. We went in for a groom and came back to talk about the issues afterwards. We had to take our dog into the vet due to injuries caused by the groomer (cuts, burns and soft tissue damage). Not to mention the terrible job on the grooming itself. Vet told us what they did was completely wrong and that we should talk to them. From the first minute, the owner was defensive and did not want to hear our side of the story or what the vet said. He told us he gets complaints all the time and that the customer is NEVER right. He told us he hopes we NEVER come back. I was so surprised to hear that. An owner of a business should be wanting to make his customers happy. Instead he said that people complain all the time and that he tells them they are wrong. How does a place like this stay in business? Help small business owners by using someone else who cares about the pets and their customers. For an owner who says we were wrong he was quicks to pay us to get out of his store. They shaved a shitzu to nothing.

Nov. 30, 2020