No First Floor Rooms

I stayed with my elderly dog at this hotel. I requested a first floor room because he can't climb stairs and needs to go out frequently. When I checked in to the hotel, I was given a third floor room. I protested and the clerk told me that the best she could do was a second floor room. As I expected my dog became distressed and needed to go out immediately. The elevator was slow to arrive so I pulled him down two flights of stairs which left him lame for the rest of the day. He is a large dog and I am on older person so I couldn't carry him. This was unacceptable.

Jan. 10, 2021