Sherri

Member since May 2021

Reviews Bone icon(1)

Dog friendly, kind of

Sanctuary Beach Resort

The few staff members that we engaged with during our visit were very friendly with my husband and I and our pup, Frida. One employee getting around in a golf cart stopped just to tell me how cute he thought she was and wished us a great day. So that along with the cleanliness of the room was wonderful. They did, as I have read in other reviews, have a bowl of water and a bowl of dog treats just outside the door of the lobby. There was also a sign welcoming furry friends where pups' names where written in, but they never added Frida's name. Not the end of the world, but it was a small bummer.

The thing I did not like was that most of the property is part of World Mark, which is a time share. It was the only part of the property with grass, but there were also signs in the grass saying that pets were not allowed on the World Mark property. I don't know about other people's dogs, but Frida is quite accustomed to doing her business on grass, and so it was hard trying to pull her away from there to go to the sand, especially since the grass was closer to our room than the sandy areas. The up side was that there were trash cans available to throw her waste in, but she really was not liking the 'no grass' rule. There really wasn't a good area for her to go to the bathroom, which plain sucked. For the humans, I would say it was a little bit of a weird experience because they are very hands off. We ordered room service the first morning, and they forgot a few of the items we asked for. For example, we got the cream cheese but no bagels. When we picked up the phone in the room and hit the room service button, the line was busy. It happened each time we tried, so my husband tried the other direct lines to see if he could reach someone. Those lines were all busy as well. He ended up dialing the hotel's number through the phone to reach someone. It was just bizarre.

There just wasn't much information overall, and we were left on our own. I suppose some people would prefer that, but it felt disconnected to us. There was no parking close to the room, and we had to be driven there in a golf cart. The time share people get to park near their rooms And the "fully stocked mini bar" included two bottles of wine in the fridge, a few coffee and tea K-cups for the Keurig, as well as some creamer. We weren't planning to survive on the goodies in the mini bar, but the words "fully stocked" were deceiving. It was nice being close to the beach, but we realized that driving to Monterey was more of a hassle than we had anticipated. Next time, we will stay in a hotel closer to Cannery Row.

Sep. 14, 2021

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