Horrible, Snobby Experience

The front desk claimed our booking could not be completed as expected (king deluxe) because we booked through a 3rd party and, as such, get whatever they have. The front desk lady was incredibly snobby about it as well, talking down her nose to me the entire time. I paid the up-charge for the king deluxe. She then told me they had none left even if I wanted to pay to upgrade. A simple search online found that I could book a king deluxe that night online, confirmed by the BringFido representative I spoke to. Overall, we were treated as if we were lesser people just because we booked through a third party site like BringFido. The staff was snobby and unhelpful from beginning to end. Absolutely disgusting experience. Would not recommend to anyone.

Jul. 18, 2021