Never trust them with your dog!

I boarded my dog for seven days The week of June 19th. I prepackaged 7 bags of food, one for each day- measured out in portions, my dog eats.

I picked her up on the following Sunday and was given back SIX bags of food back. I called Monday to ask how my dog ate last week. The girl on the phone, JULIA, was extremely rude and said my dog ate during EVERY meal. I asked why I was given back six bags of food. She’s responded with, “Oh that’s weird. I’m not sure, we don’t store dog food and only give what the owner brings.”
I’m unsure why no one could give me an answer on why I had so much food left or what happened during the week. She then retracted and said,“Maybe my dog didn’t eat all week.”

My dog lost 4 lbs while staying here. No one can tell me how much or when my dog ate. This is neglect. I can’t believe how much money I spent to have my husky treated like this.

I paid for bath services to find out when I picked her up there was no bath given. The girl working said they ran out of time, but put that they would give her a bath, if I brought her to doggy day camp. So it’s now assumed I’m bringing my dog back? Why wouldn’t my money just be refunded for the bath not given? I’m in disbelief on everything from this place.

Also to add- my dog went to the vet today and diagnosed with kennel cough.

I’ve tried contacting the owner several times and have not gotten a response. She did however reply to a review I left on Facebook, very unprofessionally.

I can’t understand how this location is in business.

Jul. 07, 2021