Stay Away!

This was the worst stay I have had at a hotel in a very long time. And the worst part was the apathy of several of the employees about all the issues. The issues included: all exterior doors were non-functional the first 24 hours I was there so when unloading all my dog equipment (crates, etc), I had to use the front door which was as far away from my room as possible.

The exterior lighting all went off well before sunrise each day so first walkies with the dog in the morning was completely in the dark (other surrounding hotels all still had their lights on); and the worst thing was two nights in a row when I was in the shower the smoke detector in my room started blaring and my dog was freaking out while I jumped out of the shower with soapy hair, threw on my robe and slippers and ran down the hall to the front desk.

I expected the woman there to immediately respond but both times it took more than twenty minutes for them to come to my room to stop it. And the young woman at the front desk rolled her eyes at me when I came back up to the desk to say I needed it to stop and needed help immediately! The whole experience was terrible and they refused to give me any type of refund on any of the nights of all these problems. I will never return to this property and will warn others about it.

Dec. 31, 2023

Good grass spaces, huge room!

I was in town for the AKC National Dog Show. The hotel has plenty of grass space to walk the dog. There are poop bag stations around, even though I have my own bags, I appreciate it. The room was a suite, very large with a full kitchen, so I saved a lot of money on meals. I will stay here again next time I am in Orlando.

Dec. 22, 2022

Grass Right Outside the Door

Best thing: A sliding glass door in the room with grass right there. It made the stay SO easy. I will stay here every time I come back to this area with my dog.

Sep. 06, 2022

Trash and litter and trash!

While the room was updated and generally fine, the condition of the exterior environment was really inexcusable. When I checked in, all the outside trash cans were spilling over, with trash being put on the ground around the cans because there was no room in the cans. I thought they would be emptied the next day but two days later, I had to actually tell them the trash cans everywhere were overflowing and ask them when they were going to empty the trash. Then they finally did it that day but when I left a few days later, things were in the same condition again. They need to empty the trash cans every day! Also, there was trash all over the grounds and in the parking lot - things like disposable gloves, food bags, mini-liquor-bottles and that sort of thing and no one ever walked around and picked up the litter. I was there for almost a week for a local event, and I think the owner may have been on site each day but did not bother to walk around himself and pick up the litter.

Mar. 14, 2022