Friendliest people ever!

We checked into this hotel late at night after a very long day of driving. The person at reception was kind, friendly and extremely competent. When I had trouble getting into my room with my key, I called the hotel to ask for help, rather than walk back to the desk with my bags and my dog. The man at reception immediately offered to come to where I was, and help me. Thankfully, he was able to give me advice over the phone that allowed me to enter the room. But he was friendly and helpful and just so kind. In the morning, the person at the restaurant took my order for breakfast and arranged for me to pick it up so I wouldn’t have to leave my dog in the room alone (which the hotel requests of guests). She was friendly, helpful and went out of her way to be kind.

I stay in a lot of hotels. Nowadays it is rare to see staff consistently go above and beyond to make hotel guests feel so welcome and valued. I don’t know whether it is management that makes the staff so pleasant, or whether people from West Virginia are just kinder than everyone else. It was a great feeling to encounter the staff at this hotel. I would plan my next trip carefully, to try and make sure that Martinsburg was a good place to stop for the night, and it would definitely be at this hotel, no question. I couldn’t rate it more highly. It was just excellent.

Mar. 24, 2022